Freshdesk vs monday.com
Freshdesk
Affordable help desk with Freddy AI copilot and bots — Zendesk power at SMB prices
From $15/mo · See pricing
monday.com
Visual work OS with built-in AI for teams that want project tracking, CRM, and automations in one place.
From $9/mo · See pricing
| Spec | Freshdesk | monday.com |
|---|---|---|
| Category | AI Customer Support | AI Business |
| Pricing | $15/mo | $9/mo |
| Hours saved/wk | 6 | 4 |
| Ease of use | 8 | 8 |
| Popularity | 8 | 9 |
| Usefulness | 8 | 8 |
| ROI Score | 66.3 | 66.1 |
Our pick: Freshdesk
With an ROI score of 66.3/100, Freshdesk edges ahead on value for money. Plans start at $15/mo.
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Frequently asked questions
Is Freshdesk better than monday.com in 2026?
Based on our editorial ROI Score, Freshdesk (66.3/100) edges out monday.com (66.1/100). The score factors in cost, time saved, ease of use, and output quality.
Is Freshdesk cheaper than monday.com?
monday.com starts at $9/mo, while Freshdesk starts at $15/mo. Visit the full pricing pages for plan details.
What is the main difference between Freshdesk and monday.com?
Freshdesk is a AI Customer Support tool while monday.com falls under AI Business. They serve different primary use cases but are frequently compared by teams evaluating AI tool stacks.
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